FAQ

 

 
KASARI means in Moroccan Arabic « my castle ». It is an online fair trade shop, founded by Sarah, where customers can purchase beautiful products handmade by Moroccan artisans.

Kasari in few words:
A life well lived, symbolic of opening your heart and taking in the intricate treasures of an exotic new world. A place for the travel obsessed.
With an authentic passion for travel, design and interiors.
Collaborates with the resident artisans for a curated selection of crafts with boundless beauty and heritage.
Continue to seek new, handmade and inimitable treasures from Morocco.
A place where we are passionate about beautiful textiles and objects and where the authenticity of the original is always admired.
    FIND OUT MORE ABOUT THE FOUNDER SARAH

    How do we communicate with the artisans?
    Most of the artisans are organised into groups or cooperatives that help them coordinate products, design, inventory, and sales. I like to meet with them in person when we first develop a partnership. That way, I can get to know them, see the products myself, and develop a strong relationship with the artisans (and sometimes even with their family) beyond just a virtual one. Once we begin working together, we usually communicate via email, Facebook and whats app.
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    When and how can you order?
    You can order via our website any time of the day, 7 days a week. We confirm all orders by email within 24 hours. If after 24 hours, you did not receive an email confirmation, please check your spam box. General business hours are Monday to Friday 9am – 5pm (EDT local time). Emails are often checked outside business hours and responded to promptly. Feel free to contact us about any questions you may have. Your order will be shipped from Montreal, Canada by Canada Post services (or FedEx services, depending on the destination) within the next 48 hours of your order placement. We will let you know by email once your purchase is on its way.
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    How do you pay?
    All our online payments are processed securely through PayPal. We accept credit cards (Visa, MasterCard and American express), debit cards or direct PayPal payments. Please note that you do NOT have to have a PayPal account to make a payment with a credit or debit card. Once you hit the Purchase button on our site, you will be redirected to PayPal. If you don’t have a PayPal account, you can click on the link “Don’t have a PayPal account “ and you will still be able to place your order.
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    What about the taxes?
    Canada: Taxes for your province will apply. The tax amount charged will be visible during checkout prior to making your purchase.
    USA and the rest of the world: THERE ARE NO SALES TAXES !
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    Shipping to Canada and USA:
    The shipping cost will be clearly listed at checkout and on your final invoice before your order is placed. We always offer you the best shipping rates possible. Orders shipping to Canada using standard shipping usually take 2-5 business days to arrive on your doorstep. Orders shipping to the United States with standard shipping usually take 4-10 business days to arrive on your doorstep.
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    Pick up at the Kasari's Studio?
    You can now avoid shipping costs and pick up your order at our Montreal Studio. Please email us to schedule your pick up. We are located in the Mile End district Near Metro Rosemont and Outremont. Email us at kasaristudio@gmail.com for more information.
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    Do we ship internationally?
    We ship both domestic and international orders. Please email us with the items you wish to purchase and your international shipping address. We will provide a shipping quotation prior to proceeding with your order. When you approve, we will send an easy email invoice, payable online through PayPal. Orders shipping to international destinations may take longer to ship. However, we will provide an accurate shipment expected date by email once you make your purchase. For international orders, please note that additional duties and taxes assessed by customs are the responsibility of the customer.
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    Free shipping to USA and Canada on $300+ orders.
    We are happy to offer complimentary standard shipping on all $300+ orders going to Canada and the USA. Your order must be $300+ before shipping costs and taxes in order to be eligible for free shipping. Sorry, international orders are not eligible.
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    Returns and refunds.
    We aim to please, so if you’re not completely pleased with your order, we’ll do whatever we can to make it better! If you would like to return your purchase, please contact us by email within 14 days of receiving your order. Please return undamaged merchandise to us within 30 days for a full refund. Send your purchase back, securely packed to:
    • Returns must be made within 30 days.
    •     Your purchased items must be in original condition and show no signs of use.
    •     Shipping costs for returning the item are the responsibility of the customer.
    After we receive your returned item, you will receive a complete refund through PayPal. We will email you when we process your return!
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    Damaged goods.
    Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged, please contact us within 14 days of receiving your order and we will either refund your purchase price or send you replacement items for free.
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    Contact:
    You can contact us using this contact form or write to us directly using this email address: kasaristudio@gmail.com. We really do our best to reply to each email promptly. If after 24 hours, you have not received a reply, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others.
    We are happy to offer customer services in English and French but also in Spanish.
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    KASARI now offers residential design professionals discounts on our collection of unique products, handmade by women artisans from marginalised communities of Morocco. We would love to support your business and help you identify the perfect pieces for you and your clients’ needs. More information here